HIPAA Notice of Privacy Practices

Effective June 27, 2026

Your rights

Get a copy of your health record

You may ask to inspect or receive an electronic or paper copy of health and billing records maintained by Proxima, subject to limited exceptions permitted by law. A reasonable, cost-based fee may apply.

Ask us to correct information

You may ask us to correct health information you believe is inaccurate or incomplete. If we deny the request, we will explain the reason in writing when required.

Request confidential communications

You may ask us to contact you in a specific way or at a different address. We will accommodate reasonable requests.

Ask us to limit use or sharing

You may request restrictions. We are not always required to agree, except in certain situations involving services paid in full out of pocket and disclosures to a health plan.

Receive an accounting of disclosures

You may request a list of certain disclosures made during the period permitted by law, excluding disclosures for treatment, payment, healthcare operations, and other exceptions.

Choose someone to act for you

A personal representative with legal authority may exercise your rights. We verify authority before acting on a representative’s request.

How we may use and share information

• Treatment: coordinate services with physicians, clinicians, pharmacies, facilities, and authorized caregivers.
• Payment: bill and obtain payment from health plans or other responsible parties.
• Healthcare operations: quality review, training, licensing, compliance, scheduling, and business management.
• Required or permitted by law: public health, abuse or neglect reporting, health oversight, workers’ compensation, law enforcement, judicial proceedings, and preventing a serious threat when applicable requirements are met.
• Business associates: vendors that support Proxima and are required to safeguard information.

Uses requiring authorization

Uses and disclosures not otherwise permitted by law generally require written authorization. You may revoke an authorization in writing, except to the extent action has already been taken. Proxima does not sell protected health information.

Our responsibilities

We will notify affected individuals following a breach of unsecured protected health information when required. We will not retaliate against you for exercising your rights or filing a complaint.

Questions or complaints

You may contact Proxima’s Privacy Contact or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized for filing a complaint.