Privacy Policy

Effective June 27, 2026

Our commitment

Proxima Home Health Care, LLC respects your privacy. This policy describes information collected through our website, online forms, applicant and employee portals, and communications with Proxima. Protected health information used in providing healthcare is also governed by our HIPAA Notice of Privacy Practices.

Information we collect

Depending on how you interact with us, we may collect:

• Contact information, including name, phone number, email, mailing address, and preferred communication method.
• Care inquiry and referral information needed to respond to a request, verify service availability, or coordinate next steps.
• Applicant and employment information, including application responses, credentials, résumé files, tax and payroll information, and employee documents.
• Website and device information such as browser type, pages visited, approximate location derived from an IP address, and security logs.
• Information you voluntarily provide in messages, appointment requests, surveys, or other communications.

How we use information

• Respond to requests, schedule calls, coordinate care, and provide requested services.
• Review referrals, verify benefits, communicate with authorized providers, and support healthcare operations.
• Process job applications, manage employment, and provide secure portal functions.
• Maintain, secure, troubleshoot, and improve our website and systems.
• Meet legal, regulatory, licensing, reporting, and record-retention obligations.

How information may be shared

We may share information with authorized care team members, insurers, referral partners, service providers working under appropriate confidentiality requirements, government authorities when legally required, and other parties at your direction or with your authorization. We do not sell personal information.

Cookies and analytics

Our website may use essential cookies or similar technology for security, sessions, preferences, and basic performance measurement. Browser settings may allow you to limit cookies, although some portal features may not work correctly without them.

Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information involved. No internet transmission or storage method can be guaranteed completely secure. We retain information for operational, legal, clinical, employment, and regulatory purposes and dispose of it according to applicable requirements.

Your choices

You may ask to update your contact information, change communication preferences, or request information about our privacy practices. Additional rights may apply to protected health information under HIPAA.

Policy changes

We may update this policy as our services, technology, or legal obligations change. The effective date above identifies the current version.